Terms & Conditions


Last updated: June 2026

1. Welcome

Welcome to the Keaze Platform.

These Terms and Conditions explain how you may use our website and services, together with the rights and responsibilities of both you and Keaze.

Please read these Terms carefully before using the Keaze Platform.

By accessing or using any part of the Platform, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use the Keaze Platform.

2. About Keaze

The Keaze Platform is operated by Keaze Limited, a company registered in England and Wales.

Registered Office:

Balfour House
 46–54 Great Titchfield Street
 London
 W1W 7QA

Company Number: 11020692

Email: contact@keaze.com

Telephone: 020 3640 7111

Throughout these Terms:

“Keaze”, “we”, “our” and “us” mean Keaze Limited.

“Platform” means the Keaze website, Hub, Shared Ownership Directory, customer portals, property search, booking facilities and any related online services operated by Keaze.

3. What These Terms Apply To

These Terms apply whenever you use any part of the Keaze Platform, including:

  • browsing the website;

  • searching available properties;

  • registering interest in properties;

  • booking Clarity Sessions;

  • contacting Keaze;

  • subscribing to Keep Me Updated;

  • using customer portals;

  • accessing future online services;

  • interacting with housing providers through the Platform.

Certain services may also have additional terms which will be provided where appropriate.

4. About Our Services

Keaze provides information, guidance and digital services relating to shared ownership and affordable home ownership.

Depending on the service you use, we may:

  • advertise available properties;

  • introduce home seekers to housing providers;

  • provide guidance and educational content;

  • arrange appointments;

  • support shared owners;

  • facilitate communication between customers and housing providers;

  • provide customer portals;

  • deliver additional property-related services.

The availability of individual services may change from time to time.

5. Using the Keaze Platform

You agree to use the Platform:

  • lawfully;

  • honestly;

  • respectfully;

  • only for legitimate personal or business purposes connected with the services offered by Keaze.

You must not:

  • knowingly provide false information;

  • attempt to gain unauthorised access to the Platform;

  • interfere with the security of the Platform;

  • introduce malicious software;

  • copy or reproduce Platform content without permission;

  • use the Platform for unlawful purposes.

We reserve the right to suspend or restrict access where misuse is identified.

6. Property Information

We work hard to ensure property information is accurate and up to date.

However:

  • property availability may change;

  • prices may change;

  • specifications may change;

  • information supplied by housing providers may occasionally contain inaccuracies.

Nothing on the Platform constitutes a legally binding offer.

Availability should always be confirmed with the relevant housing provider or selling organisation.

7. Registering Interest

If you register your interest in a property:

  • you agree that the information provided is accurate;

  • you authorise Keaze to contact you regarding your enquiry;

  • you understand your enquiry may be shared with the relevant housing provider or partner organisation where necessary to progress your request.

Submitting an enquiry does not guarantee eligibility or availability.

Eligibility criteria are determined by the relevant housing provider or organisation.